We resolve individual complaints against banks in the UK. The service is free to complainants. We can award up to £100,000. The bank has to accept our decision. Complainants do not have to; they retain the right to go to court instead.

We are independent and impartial - responsible to an independent Council, not to the banks. We have a staff of more than 40, headed by senior lawyers.

Individual complaints are all we deal with. We do not have power to make rules for the banking industry. And we cannot give general advice about banking, financial matters or debt problems.

	banking.ombudsman@obo.org.uk
	70 Grays Inn Road, London, WC1X 8NB, United Kingdom
	national: 0171 404 9944 international: + 44 171 404 9944
	national: 0171 405 5052 international: + 44 171 405 5052